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Forum Discussion
macyak
Apr 16, 2018Guide
LED ring solid white on Router
Yesterday my network went out in the middle of the day. I tried restarting the Orbi router, but it never recovered -- the ring remains solid white. I restarted several more times, and noticed that so...
FURRYe38
Apr 16, 2018Guru - Experienced User
Is the system working or is there a internet access problem?
When you hold the reset button in, only hold it for 10-15 secons. Not minutes.
Are you able to acess the routers web page at 192.168.1.1? If so, walk thru the set up wizard at this point?
What is the Mfr and model# of the ISP modem the Orbi is connected too?
- macyakApr 16, 2018Guide
I was actually able to revive the Orbi this morning by using TFTP to reflash the firmware. (Following the directions here). After that, the Orbi started up as normal.
So it seems like firmware got corrupted. I'm guessing that the firmware started auto-updating yesterday, and the update was still in progress when my wife restarted the router.
- FURRYe38Apr 16, 2018Guru - Experienced User
Ah kewl. Good to hear. I recommend manually updating FW with the FW files, using IE11 or FF browsers. Seen bad behaviors when using Chrome.
Glad you got it working. Enjoy now.
- UlairiApr 17, 2018Luminary
FURRYe38 wrote:Ah kewl. Good to hear. I recommend manually updating FW with the FW files, using IE11 or FF browsers. Seen bad behaviors when using Chrome.
Good to know. I've been using Chrome for all my interaction with the admin pages ....
Just to be clear - the extension of this is that you're recommending to use FireFox or IE as the browser to access the Orbi Login & admin pages?
The reason that I ask is that manual firmware updates are done under the 'Advanced, 'Administration' menu and most people wouldn't remember the need to use a different browser for the specific purpose of manual firmware updates (there's been a lot of manual updating for Orbi equipment in my house lately ....) So it's presumably better to use those browsers all the time as the primary interface, to be safe?
Am I interpretting this right?