NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LG TV keeps dropping connection to Orbi Satellite (RBK12)
Hi, I have an Orbi RBK12 and an LG smart TV. The Orbi router is upstairs at the front of the house, and the Orbi satellite is downstairs, one room closer to the back of the house. The TV is in the bac...
Hi, I have noticed something that might be linked to the problem with the TV. I was using my laptop sitting right next to the satellite (and the laptop was connected to the satellite), and I was on a video call. I was watching the connection status of the wifi, and periodically the status would change from "Connected" to "No internet" (and it would stay on "No internet" for a few minutes). However, I was able to continue the video call with no problems (and use the internet) even when the status was "No internet".
Is this perhaps linked to the problem with the TV? I.e. maybe the "No internet" status is somehow not affecting laptops and mobile devices but is affecting the TV?
Exact same problem with my LG TV. LG has replaced the WiFi and main board and the ribbon connecting them all, no luck. I think LG won't admit it's a problem with their components and they keep trying to blame the Orbi WiFi since they can connect with a hotspot. The LG tech also tried to tell me that the Front Point home alarm security system could be booting the TV from the Orbi network, but I don't think I buy that since all other devices remain connected including my older LG tvs on the network.
That's interesting to hear that you're having the same problem. It's actually improved since I did this post - for a month or two it worked with no problems at all, and then in the last few weeks it's started doing it again, but less often, typically only when we turn the TV off, rather than every time we switch from 'internet TV' to normal TV (and sometimes while we were watching). As far as I know, nothing changed that would explain the improvement, so I don't know how to explain it.
I have the exact same issue. I have 3 LG TVs, 2 are wired, 1 wireless and the wireless has to be manually connected to the wifi almost every time. Every once in a while it will auto connect. Having said that I have probably 25 devices in my home connected and everything worked great until I swapped over to Orbi - and that 1 TV is the only issue, everything else worked flawlessly.
Sorry to hear you have the same problem. I guess it sounds like it might be an issue with LG TVs interacting with the Orbi? As I said in a previous post, the problem seems to have solved itself for us somehow (touch wood it's not temporary). I did a complete re-set up of the Orbi using the setup wizard a couple of times, and although the problem didn't stop immediately after I did that, I wonder if that had anything to do with it? I'd be interested to hear if you do manage to solve the problem yourself.