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Forum Discussion
Link Rate issue after firmware update?
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing n...
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
rp2955 wrote:
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?
No, I have not performed a factory reset and setup from scratch after the FW upgrade. I did reboot the RBR and all satellites last night just to see if that would clear out the link rates and refresh. However, I still see the funky link rates with the devices connected to the satellites. I don't see the same link rate issue with devices connected to the RBR however. In both cases, my speeds seem to be the same as before the FW upgrade so I am assuming it's an app glitch?
Possibly. A factory reset maybe needed to check and confirm. If this doesn't change anything, I would notifiy NG support.
How do I contact NG support specifically? I did go ahead and post the same question on the Orbi App forum. Thanks.