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Forum Discussion
Testyblahblah
Apr 04, 2019Aspirant
Local IP connectivity to router apparently dead while WiFi still working
Hello, This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the...
- Apr 05, 2019Good sanity testing fundamentals, thank you, although I have fixed this. I believe that I have revealed what can be used to diagnose the exact problem in this upgrade.
Repeated resets, repeated FW upgrades to the latest all achieved nothing. But, I immediately restored settings everytime, as per sensible guidance here. It should not have been a problem, but it was. This 'restored' the problem that the firmware introduced. This begins to make the problem isolatable by Netgear.
So, I manually created my complex DHCP fixed structure and my SSID details. And it works now. Between devices and Orbi units. I should not have to do this.
This means that something in the configuration structure does not port well between these firmware versions. I presume it has something to do with routing/iptables that this new App Armor thing has poorly implemented, regardless of whether it is enabled(!) (I do and did not have it enabled).
None of this is good news. I have two ruined days. And I would be irrational to trust my Netgear equipment. The scenario if I were travelling would be worse. If you have a NAS, an inward VPN, CCTV, alarms, Ring doorbells, Arlo or are just a modern user, you cannot trust a system or manufacturer that will destroy your network whenever it wants.
I am furious.
Testyblahblah
Apr 04, 2019Aspirant
Thank you. Yes. Update ruined everything. Awful amateur incompetence from Netgear. Appalling.
Just discovered laptop on 5ghz works with full IP access to router.
5ghz tablet connects to WiFi, but with identical router IP issues to the 2.4ghz phones. Laptop made me think about WPA stuff, so I deleted SSID on phone and readded. Still problematic.
Probably their new Netgear Access security nonsense ruining everything. That is actually disabled, and the equivalents are too.
Disgraceful.
The router can't actually see the satellite firmware version either. Even though turns out the satellite had also auto upgraded. 'Config Sync' problem for satellite status now on Attached devices page, even though it supposedly works.
I don't want a Netgear again. So unprofessional.
Just discovered laptop on 5ghz works with full IP access to router.
5ghz tablet connects to WiFi, but with identical router IP issues to the 2.4ghz phones. Laptop made me think about WPA stuff, so I deleted SSID on phone and readded. Still problematic.
Probably their new Netgear Access security nonsense ruining everything. That is actually disabled, and the equivalents are too.
Disgraceful.
The router can't actually see the satellite firmware version either. Even though turns out the satellite had also auto upgraded. 'Config Sync' problem for satellite status now on Attached devices page, even though it supposedly works.
I don't want a Netgear again. So unprofessional.
FURRYe38
Apr 04, 2019Guru - Experienced User
Cna connect any wired PC or laptop to the satellite and update the FW there.
I just get this on on a RBK50 last nite. No issues.
Tr ya factory reset of the system and setup from scratch. Besure your using default Wifi configuration. No separation of SSIDs is supported on Orbi.
Good Luck.
- TestyblahblahApr 04, 2019AspirantThanks in any case.
(SSIDs were not seperate, only one)- FURRYe38Apr 04, 2019Guru - Experienced User
Good Luck.
- Chuck_MApr 04, 2019Mentor
I didnt see it in the threads above... but would recommend a factory reset of the Orbi and then configure it with original SSIDs, PWs etc so that all devices reconnect as nothing happened.
Of course that doesnt help your reserved IPs etc, but I suspect that the update corrupted something that can only be resolved by a paper-clip reset (no just a power cycle).
Please let us know if you try this and how it turns out.
Good luck