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pkdowning's avatar
pkdowning
Aspirant
Sep 21, 2019

Losing Internet Connection Predictably Every 30 Minute

Hello,

I have enjoyed my Netgear Orbi setup for the past several months without any problems. A couple of weeks ago, however, I started to get intermittent drop outs with my internet. I have the RBR40 router with a single satellite in about a 4000 sq ft home and currently on firmware 2.3.5.30. I believe there may be a temporal association to my dropouts and updating my firmware. Like clockwork, my internet will drop on the :08 and :38 of every hour for a couple of minutes and then restart. I have already contacted my ISP on several occassions who have verified their service is working.

Has anyone else had these problems?

Is there a way I can downgrade to a previous firmware version to see if that is the root cause?

 

Thanks in advance.

20 Replies

  • What's even more interesting is it seems to be only affecting my Apple devices (iphones, ipads, Apple TV, iMacs).

    • CrimpOn's avatar
      CrimpOn
      Guru

      Could you do a small favor and look at the router "DHCP Lease".  i.e. on the Orbi web interface, click on the Advanced Tab:

      And then clock on "Connection Status"

      What does your Orbi show for the Lease Obtained and Lease Expires?

       

      • pkdowning's avatar
        pkdowning
        Aspirant

        Thanks for the response:

         

        It says

         

        Lease obtained: 1 hour

        Lease expires: 36 minutes