NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Floyddoc's avatar
Floyddoc
Tutor
Sep 15, 2017

Losing internet connection

I have had orbi system since Jan. 2017. Have been losing internet connection . Have to reset 2 or 3 times a day. I have done firmware update and reset to factory settings . Has not helped.
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Sep 18, 2017

Hello Floyddoc

 

What firmware version are you on? are you running orbi in router mode or AP? are your bridging your modem if orbi is in router mode?

 

DarrenM

Floyddoc's avatar
Floyddoc
Tutor
Sep 18, 2017

I am running the lastest frimware. running orbi jn router mode and briding the comcast modem.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 19, 2017

    Hello Floyddoc have you checked the modem logs to see if the modem is not having any drops of connection?

     

    DarrenM

    • Floyddoc's avatar
      Floyddoc
      Tutor
      Sep 19, 2017

      Just checked log. I did not see any drops in connections. I enabled the MuMimo and beamforming and have not had to reset in two days. Keeping my fingers crossed. Thanks