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Forum Discussion
Losing satellites repeatedly
I have an Orbi AC3000 with 2 satellites (RBR50 + 2 x RBS50) for about a month. I'm running in AP mode. I have had one or both of my satellites go away completely over time. They would not come b...
Well, the second satellite (in the master bedroom) started lighting in the middle of the night, and woke us up. And it is offline again, just like in the screenshot.
And no amount of changing the Wireless settings on the router will bring it back at this point. Or pressing sync on router & satellite. Or using "Add a satellite" in the router's admin.
Basically, the Orbi is completely useless at this point.
I also have a two satellite setup with same issues. Both satellites completely nonfunctional.
I had the exact same problem with firmware V1.12.0.18. Tried reboot and factory reset but no help. Finally, I manually downloaded FW V1.11.0.20 for both Satellite and Router from RBK50 support website. Then manually uploaded the firmware file to both Satellite and Router. After they restarted themselves, the Router picked up both Satellites immediately. If you are out of options, you can try to downgrade the firmware.
Thanks. I will give that a shot when I get a chance. It appears that this issue is blowing up in other threads. FYI, from the firmware thread, there is discussion about blocking automatic updates to prevent reversion to the broken firmware. The information there is not clear as to whether downgrading turns off auto updates or whether it is necessary to jump through additional hoops to block the bad firmware.
I have the exact same issue. My satellite is useless now. Netgear really needs to fix this ASAP!
Downgrading the firmware to the previous version worked for me also. Kinda sucks though because the new firmware fixes an iOS disconnect issue I've been having. Guess I'm stuck until they fix this.
I had manually downgraded the firmware on my Orbi as well, which gave me some relief.
Unfortunately, it upgraded itself back to latest broken version today. Sigh. Both of my satellites were lost again, and no change of settings would bring them back. I just flashed back the old version once again.
I'm really, really upset with this. I'm beyond the return period of my retailer (Fry's) and wish I had never purchased Orbi.