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Forum Discussion
Losing satellites repeatedly
I have an Orbi AC3000 with 2 satellites (RBR50 + 2 x RBS50) for about a month. I'm running in AP mode. I have had one or both of my satellites go away completely over time. They would not come b...
I also have a two satellite setup with same issues. Both satellites completely nonfunctional.
I had the exact same problem with firmware V1.12.0.18. Tried reboot and factory reset but no help. Finally, I manually downloaded FW V1.11.0.20 for both Satellite and Router from RBK50 support website. Then manually uploaded the firmware file to both Satellite and Router. After they restarted themselves, the Router picked up both Satellites immediately. If you are out of options, you can try to downgrade the firmware.
Thanks. I will give that a shot when I get a chance. It appears that this issue is blowing up in other threads. FYI, from the firmware thread, there is discussion about blocking automatic updates to prevent reversion to the broken firmware. The information there is not clear as to whether downgrading turns off auto updates or whether it is necessary to jump through additional hoops to block the bad firmware.
I have the exact same issue. My satellite is useless now. Netgear really needs to fix this ASAP!
- I too lost satellite connectivity. I was very frustrated and I called Netgear tech support, was put on hold for a long time, then they hang up. This happened three times then finally I got hold of a live person, I told him I was mad and I didn't want them to hang up again. They promised it wouldn't happen again. Then I was on hold for very long time (two and a half hours) then they hung up again. Cincinnati just bought the at Costco I was going to bring it back. It had been working very well for about 4 months. Before bringing it back, I tried moving one of the satellites closer to the router. I had to do a factory reset and set it up as a new system, but that worked it detected both satellites! It is now working again. Netgear tech support sucks, but I have to admit the Orbi is a pretty good system.
I've been troubleshooting my weak signal for a week and forgot about logging in to the satellite. I am having the same issue, where the satellite receives signal, but the wifi signals from the satellite are disabled. I have done a downgrade and a factory reset. It worked temporarily, but went back to disabled. It's like the new firmware did something permanent, at least until another update comes hopefully. It also doesn't show that any devices are connected to the satellite even though I have some hardwired to it, and they work. So it seems the issue isn't receiving the signal from the router, it's that wifi devices keep dropping connection from the satellite.
Downgrading the firmware to the previous version worked for me also. Kinda sucks though because the new firmware fixes an iOS disconnect issue I've been having. Guess I'm stuck until they fix this.
I had manually downgraded the firmware on my Orbi as well, which gave me some relief.
Unfortunately, it upgraded itself back to latest broken version today. Sigh. Both of my satellites were lost again, and no change of settings would bring them back. I just flashed back the old version once again.
I'm really, really upset with this. I'm beyond the return period of my retailer (Fry's) and wish I had never purchased Orbi.
Does anyone know how to contact Netgear support without paying for it? Apparently I am out of my 90 day free support window. I would like to talk to them about this issue. Is there any email support?
I have to say I am very disappointed in Netgear's lack of support unless you pay for it. Seems wrong that I have to pay for an issue they caused.