Losing satellites repeatedly

I too lost satellite connectivity. I was very frustrated and I called Netgear tech support, was put on hold for a long time, then they hang up. This happened three times then finally I got hold of a live person, I told him I was mad and I didn't want them to hang up again. They promised it wouldn't happen again. Then I was on hold for very long time (two and a half hours) then they hung up again. Cincinnati just bought the at Costco I was going to bring it back. It had been working very well for about 4 months. Before bringing it back, I tried moving one of the satellites closer to the router. I had to do a factory reset and set it up as a new system, but that worked it detected both satellites! It is now working again. Netgear tech support sucks, but I have to admit the Orbi is a pretty good system.