Losing wifi when internet goes offline with RBK50

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

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Enterprisemedia wrote:

Hi folks

 

We get a lot of internet dropouts at our place. 

 

Our RBK50 goes totally offline when this happens. Now, of course, we don’t expect any internet connectivity when that happens, but it takes offlone all our local devices so, for example, we cant turn smart switches on and off etc

 

Any advice on how to fix this issue?

 

TIA

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