Losing Wireless Connectivity

What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

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chuck27p wrote:

I am having a ton of issues with the Orbi router recently. I'm not technical, so having a difficult time troubleshooting. I've had it since it came out (over a year?) without a single issue, and then my new printer lost connection on my network last week, so I unplugged everything from the modem to the router to the printer. When I plugged them all back in the Orbi had a firmware update, which I completed. Now I'm losing Internet connection multiple times during the day. My daughter's chromebook seems to kill the Orbi every time she connects (is this even possible, or just a coincidence?). I have to unplug the router and plug back in and then it's back. This has been going on for days. We stream everything, so TV goes out and all devices. 

 

I'm really unsure what to do or why this is happening. I haven't changed any settings. I also see that Backhaul Status for my satalitte is all of a sudden "poor." 

 

Did the firmware just complete mess up my entire wifi in my house? If so, can I just go back to the old one where I wasn't having any issues? 

 

I'm not sure what to do. I would really appreciate some help.

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