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Forum Discussion
Losing Wireless Connectivity
I am having a ton of issues with the Orbi router recently. I'm not technical, so having a difficult time troubleshooting. I've had it since it came out (over a year?) without a single issue, and then...
FW: V2.2.1.210
Sq Ft: 3100
Distance: 30-40 feet
2.4Ghz channel 3
5Ghz channel 48
Yes, probably everyone :)
Please test channels on 1, 6 or 11. Those are primary channels to use...
I spoke with tech support today and they had me reset to factory settings with the latest firmware still installed. Since then, I haven't had an issue the entire day. However, I was just on my phone in the app and turned on "traffic meter" and within 5 minutes completely lost the internet again. I had to restart the router. So I have turned it off.
Could that be an issue?
I presume the Traffic Meter should be configured then once it's enabled, do a full reboot of the Orbi system and probably reboot your connected devices then test. Do you still loose wireless after this process? Let us know.
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Hoping NG support can have a look at this. So try this out as well.