Lost Internet After Power Outage

Question

We lost power for several hours and the ORBI router is blocking the data from out internet modem. The ORBI is lit with solid magenta. I have rebooted several times. I have also performed a factory reset. I confirmed that the issue is not with my ISP or the modem. I tried calling Netgear support. They determined that the IP address was wrong, but they would not help fix it unless I shelled out $$. The device is beyond the 90 day warranty. Any suggestions? Note: the model is RBR40.

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed?

Funcrusher · Answer

I don't know where to find the firmware.The Modem is Nokia, unsure of the model# Image Below.The system was shut off for over a minute.

FURRYe38 · Answer

Please select Choose File to attached the captured picture file too. The inline picture needs to be approved by a forum moderator.&nbsp;

Forum Discussion

Lost Internet After Power Outage

3 Replies