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Forum Discussion
Lost Internet Connection
Strange situation. Suddenly my wifi connection began to drop intermittently. I reset the router to factory settings and reinstalled the network. I am able to connect to the network, however some devices get an internet connection and others don't. My PC does not, my Mac Book Pro does. 2 out of 6 Alexa devices do. iPhone and iPad sometimes yes sometimes no. I use an Arris modem, Surfboard SB6190 which has no issues. I have one satellite unit with my router. Any ideas?
Funny thing, this started just when the warranty expired. Just saying.
1 Reply
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
