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Forum Discussion
CarolGZ
Mar 29, 2020Aspirant
Magenta! Add-on Outdoor Satellite(RBS50Y) won't sync with RBR850 - Orbi Tri-band Mesh WiFi 6 Router
Greetings! I've followed all directions and troubleshooting tips but I can't get my new Orbi add-on satellite (RBS50Y) to sync with my Orbi RBR850 mesh wifi router. I had no trouble setting up the r...
CarolGZ
Mar 29, 2020Aspirant
Thank you, I've done all these things! There seems to be a deeper issue not covered by the documentation. But thanks for the quick response! :)
CrimpOn
Mar 29, 2020Guru - Experienced User
Like other Orbi's, the satellite has a tiny "Reset" hole on the back. Since the satellite appears to be "DOA", it cannot hurt to try resetting it to Factory.
- CarolGZMar 29, 2020Aspirant
Alas, I tried that, too! but thanks for the suggestions -- all make perfect sense, it's just a weird situation!
- tomschmidtMar 29, 2020Virtuoso
I thought I read on these forums that currently the WIFI5 (802.11ac) satellites currently do not work with WIFI6 (802.11ax) systems like the RBR850, at least for their backhaul. Is that corrected now in the WIFI6 firmware?
- CrimpOnMar 29, 2020Guru - Experienced User
Oh, d**n. Once again, I failed to read carefully. You are correct. Netgear has promised that WiFi5 satellites will eventually sync with the WiFi6 product, but NOT YET.
So, maybe it is time to try the "other mode" on the outdoor satellite? (The one where it will connect to any WiFi router.)