Magenta Ring' displayed every 10 minutes or so since 2.3.5.30 update

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

Any Wifi Neighbors near by? If so, how many?

Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset? 

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SherlockOhms wrote:
Running 1 RBR50 with v2.3.5.30 and 2 satellites. App is v2.4.5.17

- Wifi network within the house is fine, but the router drops its connection to the cable modem every 10 minutes or so
- Orbi App lists the Internet as 'offline' when it clearly isn't (router is displaying a magenta ring right now, app claims the internet is offline, and yet I can post this here via the same network - and yes, i've check what network I'm using Smiley Happy ). I think the connection drops briefly - enough to cause a glitch in online gaming/prevent Alexa contacting amazon when the kids are using it, then Orbi gets stuck. I see a massive ping spike, and then it settles
If I check the cable modem logs (direct cable into the modem - it shows the router has been connected for hours
I have no idea what's going on
Help?

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