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Forum Discussion
Manual firmware update
My system was connected but not in use for some time, and apparently made a firmware auto-update with the 2.7.3.22 firmware that was wrong for the satellite. I lost the satellite connection. I downlo...
When I use the IP address in a web browser, the result is :
THE CONNECTION HAS BEEN INTERRUPTED
A CHANGE IN THE NETWORK HAS BEEN DETECTED
ERR_NETWORK_CHANGED
I'm using Windows 11.
It happens with Edge and also with Chrome.
Any suggestions?
I am not confident that an individual satellite will respond to DHCP with an IP address.
Any time I interact with WiFi access points that are not part of a functioning system, I set the PC to a static IP address in the 192.168.1.x range.
I appreciate you taking time to help me, but I'm not IT professional, I have NO idea what you mean.
I tried doing what Furry suggested, with the results I posted before.
Then, suspecting a conflict between WiFi and wired connection, I did a factory reset on the satellite wired to the PC, but with the PC WiFi off.
I got the reply - web address unreachable
I have no idea what to do next, I can't find NetGear support in Portugal.
I don't want to just throw away the equipment, but I have 3 satellites that don't work and 1 working router (I still had 2 unboxed satellites for my new house and I confirmed they don't synchronize either) and they were quite expensive.
Diogo
My approach would be to "start over". Make a device to stick into the tiny 'reset' hole (unbend paperclip is the easiest way).
On every device, hold the reset button (inside the hole) until the power LED turns amber and begins to blink, then turn them off.
Connect only the router to the ISP modem and connect the PC to the router with ethernet.
Power on the router and wait until the WiFi signal appears on any device (smartphone, tablet, etc.) This will be the WiFi name printed on the product label (bottom).
Open a web browser on the PC and connect to the router. The router should be http://orbilogin.net. If this does not work, try the PC's 'gateway address', which should be 192.168.1.1 or 10.0.0.1. (i.e. http://192.168.1.1)
This should bring up the page where Netgear urges you to use the Orbi 'app' to set up the system.
At the bottom of the page is a link to follow to avoid using the app. Click that link to set up the system using the web interface.
When you get to the step of adding satellites, follow the directions:
- In the same room as the router (so you can see both at the same time), follow the steps of the Orbi menu item, "Add Orbi Satellite".
- I would add all three satellites.