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Forum Discussion
Manufacturer Refurbished RBK50 Serial number already used
Just purchased a manufacturer refurbished ORBI RBK50.
Tried to register and can't becuase serial number is already used.
Can Netgear Support help resolve this?
Thanks!
I sent an email to customer service 4 times with all of the required information but no reply to any of them. I even spoke to a customer service person on the phone and they seemed unable to help. They said I had to email customer service with proof of purchase, when I explained I had already done this 4 times they still seemed unable to help and said a supervisor would clear this up within a day. 5 Days later and still no progress. Not having much luck with this one.
hnr249 wrote:
I sent an email to customer service 4 times with all of the required information but no reply to any of them. I even spoke to a customer service person on the phone and they seemed unable to help. They said I had to email customer service with proof of purchase, when I explained I had already done this 4 times they still seemed unable to help and said a supervisor would clear this up within a day. 5 Days later and still no progress. Not having much luck with this one.
Thank you for following this, appreciate the help!
I will try to call customer support again.
I hope Netgear will implement procedure to reset serial number when they refurbish products so other customers don't have to chase this.
Hello hnr249,
Thank you for reaching out. Please send me a message with your contact info and serial number and I will have support follow up with you.
~Christian
