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Forum Discussion

hnr249's avatar
hnr249
Aspirant
Oct 23, 2018

Manufacturer Refurbished RBK50 Serial number already used

Just purchased a manufacturer refurbished ORBI RBK50. Tried to register and can't becuase serial number is already used.   Can Netgear Support help resolve this?   Thanks!
Troubleshooting
LeRoyDL's avatar
LeRoyDL
Aspirant
Dec 26, 2018

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

 

Thanks!

hnr249's avatar
hnr249
Aspirant
Dec 27, 2018

I agree with ekhalil.

The best support was from Blanca_O and Christian_R both Netgear moderators you will see in the previous posts on this topic.

Thanks to both of them and I hope you get the problem resolved!