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Forum Discussion

hnr249's avatar
hnr249
Aspirant
Oct 23, 2018

Manufacturer Refurbished RBK50 Serial number already used

Just purchased a manufacturer refurbished ORBI RBK50. Tried to register and can't becuase serial number is already used.   Can Netgear Support help resolve this?   Thanks!
Troubleshooting
LeRoyDL's avatar
LeRoyDL
Aspirant
Dec 26, 2018

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

 

Thanks!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 27, 2018

If you don't hear from any forum moderator this week,  I would open up a profile here and add the product to your profile and then log a support ticket:

https://www.netgear.com/mynetgear/registration/login.aspx

LeRoyDL wrote:

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

 

Thanks!