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Forum Discussion
Missing Devices and Satellites
Installed router and satellites yesterday, Aug 12, 2020 Satellites showed up as connected 5G with good backhaul Devices displayed 7 of 14 attached and working devices Decided to power down the ...
Why did you change the LAN IP address? What if the IP address that the Orbi is getting is in that range. I suggest putting it back to the default IP. Reboot the Orbi router, then unplug the satellites for 30 seconds or so and plug back in and let them get connected again.
Make sure all device that are wireless are signed into the wireless network. Regarding wired devices, make sure they are pulling an IP address, and also check cable connection.
I changed the Lan IP address because my prior router's reserved IP addresses were 192.168.0.nnn and Orbi Router rejected addresses. Also have 5 Broadlink rm3 Minis (IR Blasters) that would need to be totally reinstalled into their app and my Hubitat system, a total nightmare. Easiest path for me was to duplicate the old network. Yesterday after changing the IP the satellites connected and showed good back haul with 192.168.0.nnn addresses.
Mstrbig wrote:Why did you change the LAN IP address?
Update: If I look at the system using the Android phone app it shows the satellites daisy chained (as expected), connected with 5g. Logging in from computer shows them as disconnected.
Both app and computer show only 3 of 14 devices as connected.
PS can only get into the phone app by clicking on Anywhere Access, login in fails.
Something may be causing this. So one way to truobleshoot is try this:
unplug and turn off any and all devices connected to your Orbi system, with the exception of your phone and/or PC. Forget the wifi network on your phone, and re-establish a wifi connection freshly logging in with password. Load the Orbi app and see if it recognizs your router, sats, phone and PC. Check the Web GUI to see if it is reporting the same info. One by one plug in wired devices and turn on wireless devices. Make sure each one is properly connecting, checking in between, that they are showing up, in the app and/or browser GUI.
Appreciate the suggestion. With 14 devices, 3 wired, 11 wifi, I decided to try it with one device before taking the plunge with the remainder.
Tried with the Wifi connected Android 6 Samsung phone used as a Hubitat Dashboard: forgot network, powered down, powered up, quickly reconnected and functional. No status change with Orbi app, or web gui, Samsung device does not show as attached to router or satellite, but works, shows Hubitat dashboard, and connects to the web.
Btw Yesterday I contacted tech support regarding this issue. No Joy,seemed like forever and multiple people to reach someone, and I'm here seeking an answer. The rep's response "it only shows devices connected to internet" which was not correct as a few local ip only devices were showing. I can live without a phone app, but need a picture of attached devices to troubleshoot connection issues.