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Missing Devices and Satellites
Installed router and satellites yesterday, Aug 12, 2020 Satellites showed up as connected 5G with good backhaul Devices displayed 7 of 14 attached and working devices Decided to power down the ...
Something may be causing this. So one way to truobleshoot is try this:
unplug and turn off any and all devices connected to your Orbi system, with the exception of your phone and/or PC. Forget the wifi network on your phone, and re-establish a wifi connection freshly logging in with password. Load the Orbi app and see if it recognizs your router, sats, phone and PC. Check the Web GUI to see if it is reporting the same info. One by one plug in wired devices and turn on wireless devices. Make sure each one is properly connecting, checking in between, that they are showing up, in the app and/or browser GUI.
Appreciate the suggestion. With 14 devices, 3 wired, 11 wifi, I decided to try it with one device before taking the plunge with the remainder.
Tried with the Wifi connected Android 6 Samsung phone used as a Hubitat Dashboard: forgot network, powered down, powered up, quickly reconnected and functional. No status change with Orbi app, or web gui, Samsung device does not show as attached to router or satellite, but works, shows Hubitat dashboard, and connects to the web.
Btw Yesterday I contacted tech support regarding this issue. No Joy,seemed like forever and multiple people to reach someone, and I'm here seeking an answer. The rep's response "it only shows devices connected to internet" which was not correct as a few local ip only devices were showing. I can live without a phone app, but need a picture of attached devices to troubleshoot connection issues.
Maybe it's the Hubitat system? Where is the HE plugged in, router or satellite?
Hubitat is plugged into one of the router's Lan ports and working well, zigbee and zwave devices all online and functional. This was a working setup before my prior router's 5G band broke. Ran fine for a few days on 2.4
Other wired devices are my computer and a Lift Master Garage door controller that works.
Orbi webgui and phone app for attached devices are useless.
What's interesting is looking at the reboot logs the 10 permanent address devices all show an immediate DHCP connect, but then don't show on the Gui.
Actually from a hardware perspective, everything seems to work. The attached devices
Mstrbig wrote:Maybe it's the Hubitat system? Where is the HE plugged in, router or satellite?