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Forum Discussion
Missing Devices and Satellites
Installed router and satellites yesterday, Aug 12, 2020 Satellites showed up as connected 5G with good backhaul Devices displayed 7 of 14 attached and working devices Decided to power down the ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Do devices appear on the RBRs web page under connected devices?
arnb wrote:
Installed router and satellites yesterday, Aug 12, 2020
Satellites showed up as connected 5G with good backhaul
Devices displayed 7 of 14 attached and working devices
Decided to power down the router for 2 minutes to see if I could get devices to show.
Now Satellites show as disconnected, but have blue light tops, 3 of 14 working devices show as attached. Yes I did a sync and it seems to have worked.
My frustration levels are rising as I cannot determine status of any of my devices. I'm hoping someone has a workaround or answer for this issue. Thank you.
Additional Background info:
Set my own admin password, ssid and network password, changed Lan Ip address from 192.168.1.1 to 192.168.0.1, added 10 reserved IP addresses. I have 5 (working) Broadlink IR blasters that must be totally reinstalled if IP, SSID, or password changes, they are a PITA.
The internet provider is Optimum Online
RBR plugged into Arris TM822 cable modem
House about 1800sq ft, one floor, but very long with RBR at one end, RBS daisy chained about 30ft from RBR, then 25ft RBS to RBS. Yesterday, connection displayed as "5g good backhaul", and still seems solid, but looking at gui I would not know that.
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerI assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
It absolutely makes no sense that you are functioning, but some of your devices are not showing up.
Mstrbig wrote:I assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
It absolutely makes no sense that you are functioning, but some of your devices are not showing up.
Yeah you right! It's a mess. I'm considering factory resetting, uninstalling, and returning the Orbi, but I'm getting great hroughput and everything other than the Attached Devices page works.
My Arris has Cable in, 2 phone jacks (using 1), and 1 Lan.
BTW someone asked about the FirmWare it's the latest afaik for router and satellites: V2.5.1.16
