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Forum Discussion
Missing Devices and Satellites
Installed router and satellites yesterday, Aug 12, 2020 Satellites showed up as connected 5G with good backhaul Devices displayed 7 of 14 attached and working devices Decided to power down the ...
The internet provider is Optimum Online
RBR plugged into Arris TM822 cable modem
House about 1800sq ft, one floor, but very long with RBR at one end, RBS daisy chained about 30ft from RBR, then 25ft RBS to RBS. Yesterday, connection displayed as "5g good backhaul", and still seems solid, but looking at gui I would not know that.
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
I assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
It absolutely makes no sense that you are functioning, but some of your devices are not showing up.
Mstrbig wrote:I assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
It absolutely makes no sense that you are functioning, but some of your devices are not showing up.
Yeah you right! It's a mess. I'm considering factory resetting, uninstalling, and returning the Orbi, but I'm getting great hroughput and everything other than the Attached Devices page works.
My Arris has Cable in, 2 phone jacks (using 1), and 1 Lan.
BTW someone asked about the FirmWare it's the latest afaik for router and satellites: V2.5.1.16
arnb wrote:
Mstrbig wrote:I assume you are coming out of 1 of the 2 LAN ports on the Arris and not the WAN port?
It absolutely makes no sense that you are functioning, but some of your devices are not showing up.
Yeah you right! It's a mess. I'm considering factory resetting, uninstalling, and returning the Orbi, but I'm getting great hroughput and everything other than the Attached Devices page works.
My Arris has Cable in, 2 phone jacks (using 1), and 1 Lan.
BTW someone asked about the FirmWare it's the latest afaik for router and satellites: V2.5.1.16
I can assure you it's not the Orbi. I install mesh systems almost every day and so far no other brand has come close to the performance of the Netgear Orbi. And yes they have great bandwidth throughput. So it would be a shame to send them back. Ther is something else that is causing the missing devices in the GUI and app. Have your tried uninstalling the app on your phone or tablet and reinstalling it? There's not much you can do with the GUI as you are accessing it with a web browser, but you could reset the browser.
I appreciate all of your time and suggestions. Just to be sure it was not my Win 10 browser (firefox), I received the same result in Chrome. The app was uninstalled numerous times on my Moto X4 and continues to only work by clicking "anywhere access", however the app installed and worked on my ancient Samsung phone with Android 6. The app shows the same 3 attached devices, but shows the satellites as connected.
I also reran the auto setup, but it did nothing. I've been programming on numerous platforms for many years, so my gut says it's something simple, just don't know what it is.
Should you live near Someset County, NJ and have a good mask, you are welcome to do your mesh magic on this thing.
Mstrbig wrote:I can assure you it's not the Orbi. I install mesh systems almost every day and so far no other brand has come close to the performance of the Netgear Orbi. And yes they have great bandwidth throughput. So it would be a shame to send them back. Ther is something else that is causing the missing devices in the GUI and app. Have your tried uninstalling the app on your phone or tablet and reinstalling it? There's not much you can do with the GUI as you are accessing it with a web browser, but you could reset the browser.