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Forum Discussion
Solved
Mitsubishi Kumo Cloud Connectivity Issues
Hey everyone - I saw a thread about Kumo Cloud and Orbi that discussed a way to help get connectivity back, by disabling 5G connections / reducing the power. https://community.netgear.com/t5/Orbi...
- Good news !! Kumo Cloud / Mitsubishi have restored their connection issues. If anyone else was having Kumo connectivity issues from 5/22-5/25 should be back
Thanks !!
Turn OFF all RBS, leaving the RBR online only. Then try turning down the power output of the RBRs 5Ghz radio from 100% to 25%. Leaving the 2.4Ghz at 100% Under Advanced Tab/Advanced Settings/Wireless Settings. Walk the iphone out to a fair distance from the RBR. Disable the phones wifi radio for 5 seconds then en-enable it. The phone should connect to the 2.4Ghz, if so, try to get your device connected to the RBR. If you can get the device connected, you can change the 5ghz back to 100% and turn on the RBS.
- Perfect ! Will try that tonight ! I had a feeling my satellites may have still been pushing the 5ghz connection. I’ll report back! Thanks as always
:smileywink:
- Well your instructions worked really well but you’ll never guess… There was a global outage/system error on all Kumo cloud applications.
They didn’t have any updates or reports about it , but I found out after I did all the troubleshooting and still couldn’t get it to work.
Appreciate the help and learn even more about the router now LOLHopefully youll be able to get that device connected when they fix the problem.
Good Luck.
Jonnybunker wrote:
Well your instructions worked really well but you’ll never guess… There was a global outage/system error on all Kumo cloud applications.
They didn’t have any updates or reports about it , but I found out after I did all the troubleshooting and still couldn’t get it to work.
Appreciate the help and learn even more about the router now LOL