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Forum Discussion

Jonnybunker's avatar
Jonnybunker
Guide
May 25, 2021
Solved

Mitsubishi Kumo Cloud Connectivity Issues

Hey everyone - I saw a thread about Kumo Cloud and Orbi that discussed a way to help get connectivity back, by disabling 5G connections / reducing the power.   https://community.netgear.com/t5/Orbi...
  • Jonnybunker's avatar
    Jonnybunker
    May 26, 2021
    Good news !! Kumo Cloud / Mitsubishi have restored their connection issues. If anyone else was having Kumo connectivity issues from 5/22-5/25 should be back

    Thanks !!
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 26, 2021
Jonnybunker wrote:

I followed FURRYe38 's instructions about disabling 5Ghz on Advanced Settings, Advanced, Wireless, applied the settings, then reboot the router, however, my 5ghz is still seemingly on. My Iphone still shows on attached devices on 5ghz connections. I can''t seem to actually disable my 5ghz. 

Happy to hear that the issue was not related to Orbi WiFi.  Just a small note about the procedure:

  • After unchecking "Broadcast SSID on 5G", there is no need to reboot anything.
    The router will go through a process of stopping and restarting the WiFi radios (which drives me crazy), but there is no need to formally reboot the Orbi.
  • The key step is to forget the Orbi WiFi (which I did not see mentioned above).  All devices which are already connected to the Orbi at 5G will remain connected at 5g.  It is the forget step which causes the iPhone to scan for WiFi SSID's and find only the 2.4G WiFi.