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Mobile devices keep disconnecting from Wifi network.
Hi there, (i'am dutch but i'll try in English) I bought a Orbi setup with 1 router and two sattalite's a fue months back. I had CAT5 inside my home but never had a good internet connection ore WIFI...
- To all that helped me, to find the problem ore any.
I finaly found the problem!
and solved it. Yes like a fue said, something must send a different IP adres.
That was indeed the problem, and the thing that caused it was my Ziggo media box. It has the option to function as a router.
So went in to settings and turned it off.
Now all my devices are now connected to my main Orbi router and everything is working like it should do!
To all, thank you for the support!!
Kind regards
Bas
BasHome wrote:All wired items work perfect. Even the Samsung smartphone and Nintendo switch work with ease. But my Apple products and company laptop can't seem to connect. I see a full WIFI connecton bar. But when i'am connected it has not internet connection...
Is Access Control enabled on the Orbi?
On the Orbi web interface (http://orbilogin.net), menu item Attached Devices, above "Connected Satellites" will be a line that says "Access Control turned on" (or off).
One of the things that Apple did in a recent software update was change the default setting on the WiFi adapter from "Use the physical MAC address" to "randomize the MAC address". This is supposed to enhance security by making the iPhone (iPad) appear to be a different device on every network it connects to. I find it a royal pain in the (body part).
On that Attached Devices page, there should be entries for the iPhones, iPads, and HP laptop showing which IP address the Orbi has assigned to each.
Since i can’t get on to the WiFi connection with my devices I have to wait until my wife comes home from work to do these steps on her phone.
There is a switch on my Apple devices in the WiFi settings menu that says privacy. When you turn this off apple notify mee my phone can now be spotted easer on WiFi connections.
But I’ll give it a go in a moment.
There is a switch on my Apple devices in the WiFi settings menu that says privacy. When you turn this off apple notify mee my phone can now be spotted easer on WiFi connections.
But I’ll give it a go in a moment.
BasHome wrote:
There is a switch on my Apple devices in the WiFi settings menu that says privacy. When you turn this off apple notify mee my phone can now be spotted easer on WiFi connections.Notice the third paragraph: "Turn private..."
https://support.apple.com/en-us/HT211227
This sounds a lot like your situation. i.e. the device connects, but does not get internet access.
Access Control (on the Orbi web interface, Advanced Tab, Security) can be on or off, AND when on it can either allow or deny new devices.
Until things are working, I would (a) leave access control OFF, and (b) set the iPhone to use the regular MAC address.
I agree completely that changing out ethernet cables should have no effect on this problem. That is totally simple to verify: unplug the ethernet cable from the back of the RBR20 router. This removes everything from the picture except the router itself. (no switches, no satellites, no TV's, no X-Boxes, no Nintendos, no Sonos.... all gone.). If the iPhone (or HP) will not connect to the router itself, then the issue is almost certainly with the device.