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Forum Discussion
Gebla
May 25, 2019Apprentice
Mobiles and laptop do not have internet
My family has many issues with mobiles and laptops (surface Book and Surface Pro) not getting internet on a Orbi setup. Wifi is connected but no or very slow internet connection. Using latest firmwar...
Stev3D
May 25, 2019Luminary
Gebla , I suggest you start simple, diagnose that, and work you way to what sounds like a complex configuration — isolate the problem.
Power off the satellites and all your devices but one computer (and turn Wi-Fi on that off) and work directly with the Orbi base router. I suggest you verify that your WAN (cable modem) connection is attached to the correct connector on the back fo the Orbi. Power-off and then then power-on the base, and if possible, connect to one of the LAN Ethernet ports with a single computer. Once the router is up, verify that the computer has one of the IP addresses you think it should have (likely starting with 192.168 or 10.0). Then test the connection speed using one of the many Web sites to do so (the easiest one to use is fast.com, and click on the button to get more information). If the ping time is in the tens of msec, and the download speed is what you are paying for (the upload speed over cable modems are unlikely to be more than 10 Mbps, probably less)
If things aren’t good at this point, it suggests it is either the cable modem or the Orbi base.
Dangerous step here: You can determine which by plugging your computer into the cable modem — BUT BE SURE YOUR SOFTWARE FIREWALL IS ENABLED (the raw Internet is a messy, dangerous place — and I don’t recommend this test unless you are really well-equipped)
If you got good performance with a direct-connect to the router, you can move on to Wi-Fi. Eventually, bring up one satellite at a time (start with the wired one), and test with that. The Web-based Orbi interface will tell you when something is attached via a satellite. Use that one computer to gradually verify each element as it comes up until you have your full mesh going.
I hope this helps.
- GeblaMay 26, 2019ApprenticeThanks but i am a few steps ahead. Wired internet (wired connection to a rbs50) is always working and wifi internet connection on the devices is intermittent. Sometimes it works but many times it does not work.
It seems to be wifi related.