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Forum Discussion
Model Number RBS20 Orbi Add-on Satellite WON'T CONNECT TO MY 2018 ROUTER & EXTENSION
The pull-down wouldn't let me select "RBS20" as an Add-on Satellite. So I had to select "RBS40." But that's not correct. I purchased an Orbi route and extender, Model RB550, in April of 2018. I d...
A little more information may help. The initial Orbi system was one router (RBR50) and one satellite (RBS50). The addition is one satellite (RBS20). When the satellite is sync'd to the router, the WiFi name "ORBI09" does not appear.
What is the WiFi name (SSID) of the original Orbi system?
Are you able to access the Orbi web interface of the original Orbi system?
If so, the "Attached Devices" web page should show two satellites, the original RBS50 and the new RBS20. Does it?
When a new satellite is successfully sync'd to an Orbi system, it will broadcast the name of the Orbi system.
Could you describe the process used to connect the new satellite?