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Forum Discussion

Paul-in-Atlanta's avatar
Jun 11, 2018

More than 8 hours on hold for RMA so far.

Woke up this morning to a completely dead RBR50. Sats are fine but the router doesn't turn on at all. Called in at 8am and spoke with someone who took my information, created a case, and then was transferring me to someone in the Orbi department. 

 

That was 8 hours ago. Still on hold.

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Paul

     

    If you are still having issues with support PM me the case number if you have it or if not I can still look into the issue.

     

    DarrenM