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Forum Discussion
Motorola MB8600 and Orbi RBR20 not getting along
I read a similar post regarding the MBR8611, but I haven't seen anyone post about the 8600. Long story short, I've had the RBR20 for a number of years and it's worked fine. In December I upgraded t...
Does the top ring on the RBR turn on PINK?
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Try a wired PC connected to the modem with out the RBR online. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem.
Be sure the CAT# LAN cable between the modem and RBR is of good quality. CAT6 is recommended.
Try a different modem.
Has a factory reset and setup from scratch been performed since last FW update?