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Forum Discussion
ITTOG
May 10, 2021Tutor
Motorola Modem MB8611 Will Not Work with Orbi
Does anyone know if there are any modem's Orbi will not work with? I am having issues with the modem whenever I connect my router. If I connect a laptop to the modem everything works great. But onc...
FURRYe38
May 10, 2021Guru - Experienced User
Did you power OFF both RBR and Modem for 30 seconds, then back ON with the modem first then RBR?
NGs CM series modems work with Orbi systems.
ITTOG
Jun 01, 2021Tutor
FURRYe38 wrote:Did you power OFF both RBR and Modem for 30 seconds, then back ON with the modem first then RBR?
NGs CM series modems work with Orbi systems.
Yes and about a thousand variations.
- FURRYe38Jun 01, 2021Guru - Experienced User
Try a different modem or connect a spare router to the modem to see if it works, then connect the RBR to this spare router to see if it connects to the router, if not then the problem would be the RBR.
- ITTOGJun 01, 2021Tutor
FURRYe38 wrote:Try a different modem or connect a spare router to the modem to see if it works, then connect the RBR to this spare router to see if it connects to the router, if not then the problem would be the RBR.
So I have been using a different modem since I posted the issue. For wired devices everything is working great. However for wireless devices I am having issues. The wired devices stay connected but I get a message that no internet access is available. I get the same message on an android phone, several iphone's, Surface tablets, and an ipad. All have the same message and cannot access the internet. Wow would it work only for wired devices?
- FURRYe38Jun 01, 2021Guru - Experienced User
Do you have a prior/spare router by chance?
Something to try out in between the modem and RBR.
I see the modem has a 2.5Gb WAN port. Though it should fall back to 1000Mpbs for the RBR, possible handling of speeds and data could be problem here. The RBR only supports 1Gb on the WAN port.
Has the RBR worked with other modems before the MB8611? Or is this first time for both?