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Forum Discussion
Multiple internet issue with ORBI
Hi all, in the past month i started having multiple issues with ORBI tried multiple things but nothing worked. 1) When i stream (video / calls) other services disconnect (e.g. Email browsing). I...
Thanks i ll start answering some questions at my best knowledge. Let me know if it is sufficient.
1) Firmware V3.5.12_1.0.8
2) I am connecting the ORBI Router/Modem CBR40 directly to the cable wall outlet. I am not connecting the ORBI Router/Modem to any XFINITY Modem. This should avoid the double NAT right?
3) Right now i disabled all the Satellites and testing the connectivity basically at 1 foot from the main ORBI Router.
DarioVig wrote:Thanks i ll start answering some questions at my best knowledge. Let me know if it is sufficient.
1) Firmware V3.5.12_1.0.8
2) I am connecting the ORBI Router/Modem CBR40 directly to the cable wall outlet. I am not connecting the ORBI Router/Modem to any XFINITY Modem. This should avoid the double NAT right?
3) Right now i disabled all the Satellites and testing the connectivity basically at 1 foot from the main ORBI Router.
You say you are connecting directly to the wall plug. Is it COAX or Network cable?
What model Xfinity modem do you have? Double NAT is going to depend what's on the other end of the wall cable.
Thanks!
Mstrbig wrote:
DarioVig wrote:Thanks i ll start answering some questions at my best knowledge. Let me know if it is sufficient.
1) Firmware V3.5.12_1.0.8
2) I am connecting the ORBI Router/Modem CBR40 directly to the cable wall outlet. I am not connecting the ORBI Router/Modem to any XFINITY Modem. This should avoid the double NAT right?
3) Right now i disabled all the Satellites and testing the connectivity basically at 1 foot from the main ORBI Router.You say you are connecting directly to the wall plug. Is it COAX or Network cable?
What model Xfinity modem do you have? Double NAT is going to depend what's on the other end of the wall cable.
1) using COAX
2) understood. if i get it correctly, since i am in a townhome I am still connected with the centralized Xfinity MODEM (which i dont know the number and model but i can figure it out ), i might still have a double NAT issue. Correct?
DarioVig wrote:
1) using COAX2) understood. if i get it correctly, since i am in a townhome I am still connected with the centralized Xfinity MODEM (which i dont know the number and model but i can figure it out ), i might still have a double NAT issue. Correct?
No, if a townhome complex, Xfinity should have a centralized tap requiring an ISP type DOCSIS modem, (your Xfinity), which your Orbi is.
Did you contact Xfinity to register the Orbi when you intstalled it? Most ISPs require it, in order to configure the DOCSIS modem portion of your modem/router for IP, DNS and Plan speed.
Yes i Did. for context. everything was working fine until a month ago. Problems started 1 month ago and multiple Xfinity technician came to try to fix it. However they stop working as soon as everything work when they switch from my ORBI to the Xfinity modem/router