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Multiple problems- RBR-50
Good morning- My tech experience level is medium. I was a tech director of a school but never worked with wireless. I have several questions. Hope someone will have patience with my detailed explanat...
I finally have my problem fixed. It was all Spectrum and they had to visit 5x to get stuff working. The final quality control guy told us that Orbi is the best technology to use on a home network.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router and wifi here by chance?
This would be a double NAT condition and additional WiFi signals which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
I can login to the Orbi app on my phone. It does disconnect intermittently.
I cannot login to the Orbi login online on my desktop (which is connected to wireless) or on an iPad which is connected to the Orbi's wireless. I see both devices on the Orbi app so I know they are connected to the Orbi. It makes me think something changed in the setup, like when the Spectrum tech went into our modem and resetup the wireless, even though she used the same name/password maybe that has caused me not be able to login into it online??
Would a factory reset maybe correct this? I have unplugged everything from both of them, rebooted the ISP modem and then plugged the Orbi and satellite back in. They IMMEDIATELY came back on and connected, work and send good signal... and then will fall out for a few minutes and come back.
You asked about the size of our home- 2 floors, each about 1200 feet. One Orbi upstairs, one down. For over a year the easy setup has worked fine. Never a problem.