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Forum Discussion
huntewe
May 08, 2019Aspirant
Multiple problems- RBR-50
I JUST SET UP THE ORBI RBR50 DEVICE AND I CANNOT GET MY PELOTON APP OR PANDORA TO RUN ON MY IPHONE WHEN I CONNECT TO THE ORBI NETWORK. ANY SUGGESTIONS?
FURRYe38
May 09, 2019Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
huntewe wrote:
I JUST SET UP THE ORBI RBR50 DEVICE AND I CANNOT GET MY PELOTON APP OR PANDORA TO RUN ON MY IPHONE WHEN I CONNECT TO THE ORBI NETWORK. ANY SUGGESTIONS?
huntewe
May 10, 2019Aspirant
I verified the firmware is at the most recent version (2.3.1.60) I have a UVerse router, model 5268acfxn.
The Orbi system was in router mode, I changed it to AP Mode. No difference. I turned off the wifi on Uverse router and it is now working.
thanks for your help
- SW_May 10, 2019Prodigy
huntewe wrote:The Orbi system was in router mode, I changed it to AP Mode. No difference. I turned off the wifi on Uverse router and it is now working.
Just curious, did you happen to use the _same_ SSID for both Uverse router and Orbi?
- hunteweMay 10, 2019Aspirant
I used different SSIDs for the UVerse Gateway and ORBI
- FURRYe38May 10, 2019Guru - Experienced User
Glad you figured it out. Yes having two separate wifi sources in close proximity can be problematic. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopPlease mark your thread as solved so others will know.
Enjoy. :smileywink:
huntewe wrote:
I verified the firmware is at the most recent version (2.3.1.60) I have a UVerse router, model 5268acfxn.
The Orbi system was in router mode, I changed it to AP Mode. No difference. I turned off the wifi on Uverse router and it is now working.
thanks for your help