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My AC2200 connection to satellite became POOR
I just buy the AC2200 for just one month. Everything is fine until today, the connection between main and satellite sudden dropped from 5G to 2.4G and the connection from satellite to device droppe...
What the current setting on the Daisy chain setting on the UI?
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
Yes when you reset the satellite, it goes back to factory settings and has to be re-synced.
Bullyterrier wrote:
There does seems to be a bug re satellites that have not moved and been fine for months suddenly showing as poor connection.
I’ve had this after power cut and after reboot (latest firmware).
Only way I’ve resolved it is to:
Switch off satellite.
Use router gui to remove the ‘disconnected’ satellite.
Factory reset satellite
Use the add satellite function in router gui.
Just a reset of the satellite doesn’t work - it just comes back as if not reset. The remove process at the router does seem to reset it though (I suspect otherwise the first thing the router does is sync the satellite as it was pre reset, including whatever the bug is).
Sorry for the late update as it was really busy in the last few days.
Thanks for all the reply and suggestion.
I had tried to reset to factory default setting as well as power down , then set to country of usage from Default (Austrilia) to USA, then Enable BEAMFORMING, Enable Fast Roaming per local Netgear Technical Support.
I cannot go back to high speed transmission any more. I just 20M-40M instead of last one month of 280-300M. Besides the Gigabyte wired connection always show dis-connection, too.
As a conclusion, the setting shown the connection between Host to Satellite-1 although showing back 5G or even GOOD connection after the Reset and change setting. The speed still keep low at only 10% as compare to last one month. Further the Wired Gigabyte Ethernet port of Satellite-1 sometimes shown dis-connection.
I suspect the Satellite-1 5G antenna is not working well with HOST any more after one month of service.
You may want to contact NG support and ask about an RMA...This unit seems faulty.
Yes, I am going to take the pair to NG service center.
Another finding yesterday was even the backhaul connection showing GOOD after the setting suggested by NG hot line, the data rate at 5G was dropped to 0.1M which is 1-3% of the data rate as compare to the past month.
When backhaul switched to 2.4G with GOOD condition, data rate go up to 20-30M which is 10% compare to last month.
Still the Gigabyte port of Satellite sometimes became dis-connect with few times/day.
Believe 5G backhaul channel was down !
Let us know how it goes...
Have seen this "poor connection" in 9 client installations who autoupdated to 2.2.1.210
Fix is to turn off SAT, remove SAT form web gui, factory reset SAT and add it again.
4 out off 11 clients have recieved permanent fix "Linksys Velop" 7 more to be fixed next week - game over.
Just an update for today.
I carried the pair (two unit) to the local NGear technical support. They tested both on a small table, everything fine with very high data rate. He examine some register. On the way going to home with the unit, I guess might be they had reset some register for me or the unit turn bad after it run for days and hot.
After back home, I found it is the same immediately. Then I replied the testing again.
I put both unit in my living room, no blocking, within 0.3m can achieve the same speed as in NGear office. if go to 1m, download dropped 10% but upload dropped50%. Above 3m, download dropped 90%, upload 95%, still can see each other without any obstacle.
I am surprise the signal dropped so much even in open space.
Still need to go to NGear office again ..... Sad, Bad.
Either this is bad HW or you have someting in your environment that could be causing some problems as well.
Keep us posted.
andy_HK wrote:
Just an update for today.
I carried the pair (two unit) to the local NGear technical support. They tested both on a small table, everything fine with very high data rate. He examine some register. On the way going to home with the unit, I guess might be they had reset some register for me or the unit turn bad after it run for days and hot.
After back home, I found it is the same immediately. Then I replied the testing again.
I put both unit in my living room, no blocking, within 0.3m can achieve the same speed as in NGear office. if go to 1m, download dropped 10% but upload dropped50%. Above 3m, download dropped 90%, upload 95%, still can see each other without any obstacle.
I am surprise the signal dropped so much even in open space.
Still need to go to NGear office again ..... Sad, Bad.