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Forum Discussion
My account has been charged twice!! HELP
Im hoping someone can help me. I was charged twice for my order and I called Netgear customer service and spoke with Mary. My order was $513.58, and now theres an additional charge from Netgear for $511.48 both pending in my bank account. Mary told me that this was a "authoriztion hold". Ive never heard of a company doing an additonal authorization hold on top of my order, nor did I agree to it. Mary garunteed that my account will only be charged once and that the 511.48 will be dropped. Im sorry but im still concerned. My Case number is 43298925. My order number is 0131432. Please help!
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DBish89 wrote:Im hoping someone can help me. I was charged twice for my order and I called Netgear customer service and spoke with Mary. My order was $513.58, and now theres an additional charge from Netgear for $511.48 both pending in my bank account. Mary told me that this was a "authoriztion hold". Ive never heard of a company doing an additonal authorization hold on top of my order, nor did I agree to it. Mary garunteed that my account will only be charged once and that the 511.48 will be dropped. Im sorry but im still concerned. My Case number is 43298925. My order number is 0131432. Please help!
That is normal practice for vendors to do an authorization hold. It shouyld say pending and will fall off after a few days. If it doesn't contact your credit card company.
