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Forum Discussion
My admin password reset questions won't work Orbi RBR20
This is rediculous, I've done a reset (ha ha ha didn't even reset) and I've had it up to my eyes with this thing and trying to get a human on the phone. I absolutely am not getting my password reset...
shaverdan wrote:HOW DO I GET THAT ADMIN PASSWORD RESET?!?!?!?!?! I've spent HOURS on this, and there is NOTHING there to help. I've read that I'm not the ONLY one to experience this SAME problem.
As FURRYe38 mentioned, the "Password Reset" procedure is (literally) the last resort when the user is unable to enter a password that matches what is stored in the Orbi. Following the "Factory Reset" instructions results in the Orbi web interface having the user login "admin" (which cannot be changed) and password "password."
https://www.youtube.com/watch?v=cMw4ePACgc4
This exact thing happened to me once and my explanation is that when I got to the security screen for picking these questions, I had failed to actually "select" questions. I simply filled in answers to the questions that were showing, without clicking on the down arrow and then clicking on a specific question (even the top one). After the Factory Reset, I was careful to be very deliberate on that screen during the setup. I tried Password Recovery and it worked exactly as it should.
Doing the setup from scratch can be very tiime consuming, so after that experience I make a copy of the configuration file in case I have to go through it again.