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Forum Discussion
Solved
My admin password stopped working
Starting about 5 days ago I can't login to my router using the Orbi app. I didn't change my password—it just stopped working. I've searched online for how to recover/reset the admin password. Thi...
Update. I restarted the Orbi router and now I am able to log in to the app. I didn't have to reset or change my password.
When in doubt, restart!
What this looks like (to me) is that the Orbi was set up using the Orbi "app" and this is the first time you have attempted to use the Orbi web interface. Seems like it thinks you want to set up the Orbi from scratch, and (by implication) the web administrative password was never set.
I would try again and instead of leaving that web page, turn down the opportunity to set up parental controls (Disney Circle) and see if you can get further into the configuration.
Thanks. I was able to get into the interface a couple of times. I got to a screen where you can reset the password, but the current password is required to do that, and that's the one that isn't working.
Now, I'm trying to get back into the interface and it keeps giving me 500 Internal Server errors. I see the menu of options (Home, Internet, Wireless, Attached Devices, etc.) on the left, but then there's just a spinning gear and "Please wait a moment" in the main area of the screen.
https://www.youtube.com/watch?v=cMw4ePACgc4 Alas, if the current password is not accepted (three times in a row) and the Password Recovery option that pops up (after three tries) also fails, the ONLY way to create a new password is to do a Factory Reset. (a pain in a "rear part of the anatomy")
Update. I restarted the Orbi router and now I am able to log in to the app. I didn't have to reset or change my password.
When in doubt, restart!
You are "da Man!" Old Fart advice is sometimes worse than no advice at all. Stay Safe!