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Forum Discussion
My answers to security questions are correct but are not accepted
I forgot my password, after entering the SN then the security questions appear... and when I put the 100% correct answers then I receive a message saying "The information you entered does not match w...
I had a similar experience and discovered that in my haste to "get installed", I had not actually selected security questions. I thought the question showing in the drop down box was the question I was supposed to provide answers for, when what I was supposed to do was "Pull Down" and click on a question, THEN put in the response.
Maybe my memory is faulty. It often is. I can verify that once in the past I DID successfully use the Password Recovery feature.
- I had the same issue and I ended up factory resetting. I am also 100% sure I had the right recovery password, but it didn’t work :(
One tip on the username to access the Web interface, are you using the user “admin” it changed from email to admin at some point
