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Forum Discussion
Solved
My Camera APP is being blocked access when in ORBI
I have been using my Orbi RBK20 mesh with three satellites for a couple of years. Very happy with it. But I have an issue with getting my eufy Security camera signals received by the App on my iPhone...
It ended up being a setup issue with my Internet provider. I run two WiFi networks at home, one with the Orbi for max coverage, and a second one with a VPN enabled netgear router. As part of the tests I was running to diagnose the issue, since I saw it was the provider's modem/router the culprit, I connected my iPhone to my VPN Wifi router instead of the Orbi, and everything worked. Retested by connecting to my Orbi, with my Phone's VPN enabled, and it also worked. I could see and access all my eufy cameras via the eufy app on my iPhone.
Thanks again for helping me sort this out.
Cheers,
ProfQ wrote:
I decided to bypass the Orbi and try connecting straight to my Carrier's cable modem/wifi router. Here, for the first time beyond the Orbi, the problem persisted. I couldn't connect to the cameras.
I had assumed that there are Eufy cameras at both locations. Is that correct?
If so, does the Eufy app connect to the local cameras correctly, just not to the remote cameras?
Is the Orbi RBR20 in 'router' or 'access point' mode?
No worries.
I also love my Orbi, and even more now that I know it's not the culprit for this Eufy Cameras snafu.
R.
It ended up being a setup issue with my Internet provider. I run two WiFi networks at home, one with the Orbi for max coverage, and a second one with a VPN enabled netgear router. As part of the tests I was running to diagnose the issue, since I saw it was the provider's modem/router the culprit, I connected my iPhone to my VPN Wifi router instead of the Orbi, and everything worked. Retested by connecting to my Orbi, with my Phone's VPN enabled, and it also worked. I could see and access all my eufy cameras via the eufy app on my iPhone.
Thanks again for helping me sort this out.
Cheers,