NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kentcao
Jan 11, 2022Aspirant
My ORBI disconnects everyday at the same time
I have a RBR40 router and a RBS40 satellite, the firmware has been update to lastest version:2.7.3.22. After update the firmware I have tried restart and reset the router and satellite already. ...
plemans
Jan 11, 2022Guru - Experienced User
What modem/gateway is the router connected to?
- kentcaoJan 11, 2022Aspirant
The modem maufacotry is "FIBERHOME" and the model number is HG2821T-U.
This modem is Shanghai telecom standard model. At least 1 million user in Shanghai is using this modem
- plemansJan 11, 2022Guru - Experienced User
that modem has its own integrated routing functions and causes a double nat
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode- kentcaoJan 11, 2022Aspirant
thanks for the revert, would you please help to show me how to set up the DMZ?
plemans wrote:that modem has its own integrated routing functions and causes a double nat
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode