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Forum Discussion
FCon
Oct 25, 2019Aspirant
My Orbi Mesh Wi-Fi Randomly Stops Working
This is the second time this week that my Orbi Mesh Wi-Fi (RBR20) has stopped working. That means the whole house goes down! Lights, Printing, TV Streaming Internet and the kids are on my back whini...
- Oct 25, 2019
FCon wrote:This is the second time this week that my Orbi Mesh Wi-Fi (RBR20) has stopped working.
That means the whole house goes down! Lights, Printing, TV Streaming Internet and the kids are on my back whining.
Yes, it has the latest Firmware Update and I have activated Amor.
When I test the network, everything is working. Modem check, it's working! Test the Telstra Smart Router GEN 2, it's working!
SO what is going on with this Orbi router?
Is it faulty as it takes about 30min of re-setting, turning it off and on, disconnecting (and waiting for it to not work to do the next fix) before it randomly starts working again!
What should I do?
that could be the key right there. running 2 routers that are both in router mode can cause many issues including what you're describing. Its called a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
You're options are to disable the router functions of the Telstra and put it in modem only/pass through mode (contact your isp for help with this) or you can place your orbi in AP mode. Usually its easiest to place the orbi in ap mode but then you loose some of the features of the orbi device like Armor.
plemans
Oct 25, 2019Guru - Experienced User
FCon wrote:This is the second time this week that my Orbi Mesh Wi-Fi (RBR20) has stopped working.
That means the whole house goes down! Lights, Printing, TV Streaming Internet and the kids are on my back whining.
Yes, it has the latest Firmware Update and I have activated Amor.
When I test the network, everything is working. Modem check, it's working! Test the Telstra Smart Router GEN 2, it's working!
SO what is going on with this Orbi router?
Is it faulty as it takes about 30min of re-setting, turning it off and on, disconnecting (and waiting for it to not work to do the next fix) before it randomly starts working again!
What should I do?
that could be the key right there. running 2 routers that are both in router mode can cause many issues including what you're describing. Its called a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
You're options are to disable the router functions of the Telstra and put it in modem only/pass through mode (contact your isp for help with this) or you can place your orbi in AP mode. Usually its easiest to place the orbi in ap mode but then you loose some of the features of the orbi device like Armor.
FCon
Oct 25, 2019Aspirant
I have reconfigured the set up by running the Orbi Router dierectly into the Modem as shown at https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT.
Let's see how this goes and thanks for your advice. :-)