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Forum Discussion
My Orbi RBR20 loses internet connectivity more than twice a day
I have a Orbi router that I purchased early this year. It has been working fine until few weeks back when the internet connectivity with the modem more than twice a day. Only option is for me to re...
- When the issue happens do your devices still have wifi and LAN connectivity but without internet access?
- When this issue happens, will the ring LED change to purple?
- When the issue happens, will you be able to login to the web GUI? If yes, then can you please go to >> ADVANCED >> ADVANCED Home >> Internet Port >> CONNECTION STATUS and get the values indicated for the parameters "Lease Obtained" and "Lease Expires"
- Instead of rebooting the Router, have you just tried to pull out the ISP cable from Orbi's WAN port and plug it back after few seconds? Does this move fix the issue?
This will give us indication if the issue is related to the known ISP lease time issue. There is a suggested workaround for this issue.
Hi ekhalil,
Thanks for the reply. Here is response for your questions.
1. Yes, my devices still have wifi and LAN connectivity, but no internet access.
2. I have not checked the LED color. However, I noticed this morning when the issue happened, my satellite router ring was purple.
3. When the issue happens, I am unable to go into the web GUI at all. However, I am able to connect on the phone app locally and reboot the router remotely. Here are the values for the parameter when the connection is available.
Lease Obtained: 0 Days, 1 Hours, 0 Minutes
Lease Expires: 0 Days, 0 Hours, 41 Minutes
4. I have not tried to pull out the WAN port yet. I will try it the next time when the issue happens and get back to you.
Thanks for the information.
Since you see the issue quite frequently (twice a day), it's worth testing the following fix and see if you will see any improvement.
There is no bad impact for the fix and you can always return back the old values.
Please do the following:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400 (default original value)
- root@RBR50:/# config set wan_lease=720
- root@RBR50:/# config commit
I have changed the lease settings as proposed. I did not encounter any issue for a day. However, I need to check the connectivity over the weekend to ensure that connectivity is persistent. Will post an update later.
Thanks
- Sounds promising! Please let’s know things develop over the weekend then.
Good luck
ekhalil,
fter checking the Enable Telenet, you say to "Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above." However, when I do that I go straight to my Orbi account (doesn't ask me to sign in again) and I don't see a place to enter the "root@RBR50:/# config get wan_lease". etc. Where would I enter that? There is no prompt. ?? And if I also have an RBR20, do I still enter "root@RBR50..."?
ekhalil,
I figured out how to enable MS Telnet on my computer, but when I enter "root@RBR50:/# config get wan_lease" I get "Invalid Command"
rgabby wrote:ekhalil,
I figured out how to enable MS Telnet on my computer, but when I enter "root@RBR50:/# config get wan_lease" I get "Invalid Command"
rgabby the command is as follows:
config get wan_lease
The root@RBR50:/# is just the prompt that you should see, don't enter that part in the command.
Sorry for the confusion. :)