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Forum Discussion
nksaran
Nov 05, 2019Aspirant
My Orbi ring light turns pink and no internet
Hi, I bought this Orbi router 7 months back. It was working fine so far. But now the main Orbi router ring light turns pink and stays like that for ever till I reboot Orbi, this happned 2 times in 4...
- Nov 06, 2019
I upgraded the firmware to the latest one (V2.5.0.38) and I do not see the pink light issue from last night. If the ping light turns on again then I shall do factory reset, otherwis
nksaran
Nov 05, 2019Aspirant
When this happned for the first time, I powered off both ISP modem and RBR for a minute and then powered back on both of them and Orbi was back online. Second time, I just powered off and powered on Orbi and Orbi was back online.
Is there a Orbi error or debug log that is stored somewhere in the router, which will give a clue for the pink light?
FURRYe38
Nov 05, 2019Guru - Experienced User
Ok. Has the LAN cable between the ISP modem and RBR been swapped out?
IF so, I would try a reset on the RBR and setup from scratch...
nksaran wrote:When this happned for the first time, I powered off both ISP modem and RBR for a minute and then powered back on both of them and Orbi was back online. Second time, I just powered off and powered on Orbi and Orbi was back online.
Is there a Orbi error or debug log that is stored somewhere in the router, which will give a clue for the pink light?
- Retired_MemberNov 05, 2019
FURRYe38 wrote:Ok. Has the LAN cable between the ISP modem and RBR been swapped out?
IF so, I would try a reset on the RBR and setup from scratch...
why aren't you asking about the firmware? - nksaranNov 05, 2019Aspirant
No, I have not yet swapped out the LAN cable between the ISP modem and RBR. I shall do it this eveing and see it solves the issue. As I am typing this message, Orbi light turned on pink again.
- Retired_MemberNov 05, 2019
nksaran wrote:No, I have not yet swapped out the LAN cable between the ISP modem and RBR. I shall do it this eveing and see it solves the issue. As I am typing this message, Orbi light turned on pink again.
Firmware?
- nksaranNov 05, 2019Aspirant
Here is the Firmware Version: v2.3.5.30