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nksaran's avatar
nksaran
Aspirant
Nov 05, 2019
Solved

My Orbi ring light turns pink and no internet

Hi, I bought this Orbi router 7 months back. It was working fine so far. But now the main Orbi router ring light turns pink and stays like that for ever till I reboot Orbi, this happned 2 times in 4...
  • nksaran's avatar
    nksaran
    Nov 06, 2019

    I upgraded the firmware to the latest one (V2.5.0.38) and I do not see the pink light issue from last night. If the ping light turns on again then I shall do factory reset, otherwis

nksaran's avatar
nksaran
Aspirant
Nov 05, 2019

Thanks for the info. I shall check the debug log to see I can find something. I shall also try to go back to the previous version of firmware to see, it solves this issue.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 05, 2019

The 2.3.5.30 firmware has been out for about five months.  If this problem started recently, the firmware is not likely to be the cause.

One thing that is often recommended is to do a "factory reset" on the Orbi.  If you have not done extensive customizing of Orbi settings, this is relatively painless.  (Some of us have spent hours assigning IP addresses to devices, customizing names, etc. etc. and dread having to do it all over again.)

  • nksaran's avatar
    nksaran
    Aspirant
    Nov 05, 2019

    Thanks. I shall do factory reset and see it resolves this issue. I have only customized the attached device names, other than this no additional config. So factory reset should not be a problem.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 05, 2019

      Let us know if the lan cable swap or factory reset and setup from scratch changes anything. 

      nksaran wrote:

      Thanks. I shall do factory reset and see it resolves this issue. I have only customized the attached device names, other than this no additional config. So factory reset should not be a problem.

       

    • nksaran's avatar
      nksaran
      Aspirant
      Nov 06, 2019

      I upgraded the firmware to the latest one (V2.5.0.38) and I do not see the pink light issue from last night. If the ping light turns on again then I shall do factory reset, otherwis

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 06, 2019

        Good to hear. Hope it works well for you.

        Please mark your thread as solved if you feel this works for you so others will know.

         

        Enjoy. :smileywink:

        nksaran wrote:

        I upgraded the firmware to the latest one (V2.5.0.38) and I do not see the pink light issue from last night. If the ping light turns on again then I shall do factory reset, otherwis