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Forum Discussion

Michelli69's avatar
Michelli69
Aspirant
Apr 27, 2020

My RBK14 router did not come with a password

My router did not come with a password, therefore use is unprotected. How do I create one?
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 27, 2020
Michelli69 wrote:

My router did not come with a password, therefore use is unprotected. How do I create one?

Sometimes it helps to specify which "password" is missing.  When the Orbi comes "out of the box", it is supposed to have two "passwords."

  1. The WiFi password is printed on the product label, along with the default WiFi name (SSID).
  2. The administrative login to the Orbi web interface (http://orbilogin.net) is user "admin" and password "password".  Not very 'secure', but not 'missing'.

It would help to know how this Orbi was set up (using a web browser or using the Orbi "app")

  • Michelli69's avatar
    Michelli69
    Aspirant
    Apr 27, 2020

    Thanks for your reply. There was no Wifi password printed on the product label below the SSID, that space is blank.

    Orbi was set up manually using the app. (barcode scanning wasn't recognized). Despite correct step-by-step manual setup, it still returned a "Router Not Found" message. Issues all around.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 27, 2020

      See if you can connect using a wired connected PC to the router.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 27, 2020
      Michelli69 wrote:

      Thanks for your reply. There was no Wifi password printed on the product label below the SSID, that space is blank.

      If this came from a local store, I would return it for one that has a correct label.  See page 15 of the User Manual:

      http://www.downloads.netgear.com/files/GDC/RBK12/RBK12_13_14_UM_EN.pdf 

       

      Michelli69 wrote:

      Despite correct step-by-step manual setup, it still returned a "Router Not Found" message. Issues all around.

      The App said it could not find the Orbi?

       

      More "news to me" is that the "10" series Orbi is different from the previous Orbi models:

      • The QR Code setup, which is similar to setup found on IP cameras, security doorbells, etc.
        No previous Orbi has had that. Sad that (apparently) it doesn't work.
      • Instead of giving each Orbi an SSID of "ORBIxx", it looks like the "10" series come with a default SSID of "Orbi_setup", probably with no password.  (The idea being that during setup the user will be bludgeoned (encouraged) into changing it and setting a password.

      I agree with FURRYe38 that using a web browser appears to be the only alternative since the Orbi app has failed.  Either a laptop or desktop with an ethernet cable, or something with WiFi and a web browser.  Surely "Orbi-setup" will appear as a WiFi network to join?

      • Michelli69's avatar
        Michelli69
        Aspirant
        Apr 27, 2020

        You're correct, my "10" series comes with a default SSID of "Orbi_setup", and no password. And yes, "Orbi-setup" appears as a WiFi network to join, but I get the "Router not found" error message. 

         

        Many thanks to both you and @FURRYe38. I will try your recommendations with fingers crossed. :smileywink: