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Forum Discussion
MyNetgear Account - Change Email & merge accounts
Hello...I need to contact a moderator or a person who can help me merge two accounts. All my equipment is registered under one email address and I recently changed my primary email address but must ...
If you have access to the old account, have you tried "Deactivate Product" in MyNETGEAR?
Maybe you will then be able to add it to the new account.
Michael - I thought about trying that, but did not want to lose the already loaded information. I will try to deactivate one of the products and see if I can add it to my new account.
I'll let you know if this works. Thanks.
Good luck!
The only other option I can think of is to ask a Netgear moderator to intervene.
Seems to work. I just transferred an old Powerline plug I had assigned to a different account.
It threw an error on the first attempt. But the second time it said "already registered". It was. To me.
I just tried registering the S/N & Date again about 10 different times and still no luck. Just keep getting "Something went wrong, Please contact support team." I have double checked to ensure that product is no longer activated under the old account, and it is not.
So I tried deactivating a product from my original list of activated products. I was able to deactivate, but when I tried to add the products (S/N & date of purchase) to my new account, i got the following: "Something went wrong, Please contact support team". Herein lies the problem, there is no contact information for Netgear's support team nor do I know how to contact a moderator. Thanks for trying though.