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Forum Discussion
MyNetgear Account - Change Email & merge accounts
Hello...I need to contact a moderator or a person who can help me merge two accounts. All my equipment is registered under one email address and I recently changed my primary email address but must ...
Michael - I thought about trying that, but did not want to lose the already loaded information. I will try to deactivate one of the products and see if I can add it to my new account.
I'll let you know if this works. Thanks.
Good luck!
The only other option I can think of is to ask a Netgear moderator to intervene.
Seems to work. I just transferred an old Powerline plug I had assigned to a different account.
It threw an error on the first attempt. But the second time it said "already registered". It was. To me.
I just tried registering the S/N & Date again about 10 different times and still no luck. Just keep getting "Something went wrong, Please contact support team." I have double checked to ensure that product is no longer activated under the old account, and it is not.
You'll need to phone in to NG support and have them help you with this. This is something the NG support needs to handle.
