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Forum Discussion

Jeff837's avatar
Jeff837
Initiate
Jan 07, 2018

Nearby device will not connect to satellite

I have the main router on Floor 1, and the satellite on Floor 2, which is 5 feet from the front door.  I have installed a Ring Doorbell on the front door.  However, it only connects directly to the r...
Troubleshooting
Sal364's avatar
Sal364
Initiate
Sep 18, 2018
I’m 30 feet from the router and 5 ft from the satellite and FaceTime and other programs say poor connection. All firmware is up to date. This is happening with android iPad and iphonex
Glennr's avatar
Glennr
Aspirant
Sep 18, 2018

Find a free phone app for signal strength for one of your devices.  It might help you find the issue.